e-podiatech FAQ

Do you have a question about our orthotics, our services, your order…? You’ve come to the right place. We’ve created this FAQ to provide you with clear, accurate and quick answers to the most frequently asked questions by care professionals. Our aim is to help you quickly find the answers you need so that you can make the most of our solutions. However, if you cannot find the answer to your question, our team is here to help. Please do not hesitate to contact us: we will be delighted to advise you and help you choose the solution best suited to your practice and your work.


CONTENTS:


ORDERS AND ACCOUNT

Is this website exclusively for healthcare professionals?

Yes, e-podiatech.com is intended exclusively for healthcare professionals (podiatrists, chiropodists, orthotists, etc.).

How do I create my professional account?

Go to the log in section, then click on “create your account”. Enter your professional details, including your RPPS number. This RPPS number enables your account to be activated immediately. If it is not provided, activation will be carried out manually, which may take a few days, and proof of your status may be requested.

Can I place an order by telephone or email?

Yes, our orders department is available from Monday to Thursday from 8.30 am to 5 pm (Fridays until 4 pm), by email or by telephone on +33 (0)4 58 09 04 46 (orders department, France) or +32 (0)68 57 21 72 (orders department, Belgium). A contact form is also available on the website.

Can I request a quote before placing an order?

Yes, a quote request form is available directly on the website. You can also request a quote by telephone or by contacting your local sales representative directly. You can find their contact details on our contact page.

Can I find my invoice on the website?

Yes, you can find all your invoices on the website under the section my order history and details. This is only available once your order has the status ‘delivered’.

How do I change an order after it has been confirmed?

Please contact us by telephone as soon as possible so that changes to your order can be processed. Once the order is ready, it can no longer be amended.


DELIVERY

What are the delivery times?

Orders are dispatched within 48 to 72 hours (excluding public holidays and weekends). Once your order has been dispatched, the carrier will deliver it within 3 to 5 working days.

Do you deliver internationally?

Yes, we deliver to Europe and also to Switzerland. Please contact the export orders department for details specific to your country.

How can I track my order?

You will receive a confirmation email with a tracking link as soon as your parcel is dispatched.


PAYMENT

What payment methods do you accept?

Payment methods vary depending on the country:

  • For France, Italy and Switzerland: Visa, Mastercard, CB and bank transfer.
  • For Europe: Visa, Mastercard and CB.
  • For Belgium: Webmollie, Visa, Mastercard, CB and bank transfer.

Payments are completely secure.

How do I pay by bank transfer?

Your bank details will be provided when you confirm your order.

Can I pay in instalments?

No, payment for an order must be made in a single instalment.

How does payment for a training course on the website work?

Depending on the course in question, the payment method may vary:

  • Either payment of the full course fee on the website
  • Or payment of a deposit, with the balance payable during the course
  • Or payment made to a training centre other than Podiatech. In this case, a link will be provided on the product page to facilitate this payment.


RETURNS AND AFTER-SALES SERVICE

What is the deadline for returning an item?

You have 7 days to return a product that does not suit you or is faulty. Returns are free of charge.

What are the conditions for returning a product?

For a return to be accepted, the product must be in its original condition and must not have been used. The following cannot be returned: custom-made products, moulded OPCT® products and adhesive products.

How do I return a product?

Please contact customer service to find out the returns procedure before sending anything back.

My equipment has broken down – what should I do?

Podiatech offers a rapid after-sales service with personalised maintenance advice. Contact the after-sales service via the dedicated form. Your enquiry will be dealt with promptly by one of our technicians. Our team of technicians is based throughout mainland France.


PRODUCTS AND SERVICES

What is the difference between the OPCT®, PodoStep® and sheet material methods?

These are three different approaches to the design of orthotics. A dedicated blog post on the website compares these methods to help you choose.

How do I choose the right material for my insoles?

Use the Podia-Finder, the Podiatech material configurator, to find the right material for your needs in just a few clicks.

What is the difference between OPCT® S, SM, SO and SOM?

S, SM, SO and SOM are different versions of OPCT®. The difference lies in the way the various components of the OPCT® are assembled. A dedicated blog post on the website explains the difference between these four versions of OPCT® in more detail.

Do you offer bespoke cutting or pre-forming services?

Yes, the Services+ package offers cutting, adhesive application, gluing, pre-forming and the creation of bespoke moulds.

What is OPCT® Factory?

It is an outsourcing service for the production of thermoformed foot orthoses. The podiatrist sends their patient’s digitised foot scan, specifies in the app everything they wish to include in the foot orthosis, and OPCT® Factory manufactures the patients’ foot orthoses for them.

Do you sell sterilisation equipment (autoclaves, heat sealers)?

Yes, a full range is available: autoclaves, heat sealers, cleaning and disinfection products.


TRAINING AND EVENTS

Do you offer training courses?

Yes, Podiatech organises a variety of training courses throughout the year (posturology, running, thermoforming, analysis tools, etc.), including free events such as graduate days, open days and travelling showrooms. At Podiatech, we have been supporting foot care professionals since 1985 through training courses offered worldwide. These aim to pass on our expertise in chiropody and podiatry, particularly regarding techniques such as thermoforming.

How do I register for a training course?

Visit the training and events section of the website to view the training calendar and register.

Do you offer training courses internationally?

Yes, we offer training courses internationally. We have established a network of expert trainers certified by Podiatech to deliver Podiatech training courses worldwide. However, these are not yet available on our website; please contact us to find out more about our international training courses.


LOYALTY AND PROMOTIONS

How does the PodiaPoints loyalty programme work?

With our Podiatech loyalty programme, every purchase earns you points called PodiaPoints, which can then be converted into discount vouchers. You have 6 months from the date of your order to redeem and use your PodiaPoints, after which they will expire. Every time you place a new order, the validity period of all your PodiaPoints is extended by 6 months.

How do I redeem my PodiaPoints for a voucher?

In the ‘My Account’ section, go to My Rewards to convert your PodiaPoints. Once your Podiapoints have been converted, you’ll find your voucher in the ‘My Account’ section under Discount Vouchers.

How do I use my Podiapoints?

Once you have redeemed your Podiapoints, go to your basket. Above the “Confirm my basket” button, you will see a loyalty reward line linked to a promo code. Click on it to display this promo code in the “Discount voucher” box, then click OK to apply it to your basket.


INNOVATION AND R&D

Does Podiatech regularly innovate?

Yes, for over 40 years, Podiatech’s R&D department has been committed to providing professionals with a variety of unique materials, as well as thermoforming and analysis machines that enable precise clinical assessment and optimised insole design. It is the pioneer of concepts such as thermoforming and OPCT® modules. In particular, Podiatech created the Thermopodoform (the predecessor to the Premium Station™), the very first concept enabling the custom thermoforming of insoles directly under the patient’s foot. It revolutionised the way insoles are made.

How does Podiatech test its innovations?

Podiatech is fortunate to be able to test its innovations at its own sports orthopaedics centre in Voiron, which enables it to receive rapid feedback whilst remaining attentive to the needs of practitioners and their patients.


RESPONSIBLE COMMITMENTS

Does Podiatech have an environmentally responsible approach?

Yes, Podiatech is committed to a Corporate Social Responsibility (CSR) approach. A number of measures have been put in place to reduce our carbon footprint, such as the eco-friendly OPCT® sachets, which are 100% recyclable and made from 30% recycled PE, and the inclusion of eco-designed models in our OPCT® range. Find out more about our eco-friendly approach on our dedicated page.


ABOUT US

Where does Podiatech come from?

Podiatech is a brand based in Voiron, born out of the SIDAS WORLD Group’s journey. The group was founded in 1975 by three ski instructors – Loïc David, Jacques Martin and Gabriel Pellicot – who wanted to improve foot comfort whilst skiing using moulded insoles.

Is Podiatech only available in France?

No, Podiatech has expanded internationally over the years and is now present in more than 60 countries.

How many professionals rely on Podiatech?

More than 30,000 customers already rely on Podiatech to support them in their day-to-day work.